1. Service Policy

• Scope of Services:

We offer a wide range of handyman services , including but not limited to minor repairs, installations, furniture assembly, and general maintenance. For complex tasks such as major plumbing or electrical work, we recommend hiring licensed specialists.

• Limitations:

We do not perform any work that requires a licensed professional, such as major electrical, plumbing, or HVAC work. For these jobs we recommend hiring a licensed contractor or tradesperson.

• Permits and Inspections:

We do not handle jobs that require building permits or inspections. Clients are responsible for obtaining any necessary permits prior to the start of the job.

• Roof Work:

We limit roof-related work to minor repairs or inspections and do not perform major roof repairs, full roof replacements, or any tasks requiring extensive time on rooftops due to safety concerns.

• Hazardous Materials:

We do not handle hazardous materials, such as asbestos, mold, or lead-based paint. If your project involves potential hazardous materials, we recommend hiring a specialist.

• Major renovations:

Our services do not cover full-scale renovations, remodeling, or structural work. We focus on smaller, manageable jobs like repairs, maintenance, and minor installations.

• Outdoor Work:

We typically do not perform landscaping, large-scale yard work, or extensive outdoor construction. Minor outdoor repairs, such as fence repairs or small exterior fixes, can be accommodated.

• Custom Requests:

If you have a special request or a special request or project outside our usual services, we are happy to discuss it. Please reach out for a consultation.

       2. Emergency Services Policy

We understand that certain repairs can’t wait. That’s why we offer 24/7 emergency services for urgent, non-critical issues. Our goal is to provide prompt assistance for problems that require immediate attention but do not involve major risks or require a licensed professional.

• Available Services:

Our emergency services cover minor repairs such as:

• Stopping small leaks or water issues
• Emergency furniture assembly or fixture repairs
• Minor plumbing repairs
• Minor electrical issues
• Patchwork and drywall repairs
• Temporary fixes for leaks or water damage
• Temporary repairs for outdoor issues
• Emergency debris removal

• Response Time:

We strive to respond as quickly as possible to all emergency requests. Depending on your location and time of day, we aim to be on-site within 1-4 hours of your call.

• Service Limitations:

Our emergency services do not cover critical issues such as:

• Major plumbing, electrical, or HVAC failures (which require licensed professionals)
• Roof repairs during extreme weather conditions
• Hazardous situations involving gas leaks, mold, or other dangers

For these types of emergencies, we recommend contacting the appropriate licensed emergency service providers.

• Emergency Service Fee:

Please note that a premium service charge applies for emergency requests outside of normal business hours or for same-day service. This will be clearly communicated when you contact us for assistance.

       3. Pricing Policy

• Flat Rate Pricing:

We charge a flat rate for most of our services, meaning you will receive a fixed price for the job based on the scope of work. This allows you to know the total cost upfront with no surprises.

• Job Estimates:

For more complex jobs, we will provide a written estimate after assessing the job. Estimates are based on the specific requirements of the project, and while we strive to be as accurate as possible, actual costs may vary slightly due to unforeseen circumstances or material changes. Any significant changes will be communicated and approved by you before proceeding.

• Minimum Trip Fee:

We charge a minimum trip fee of $20 for small jobs or consultations. This fee covers travel and a basic evaluation of the task. If you choose to proceed with a job that exceeds the minimum fee, the trip may be credited toward the final cost.

• Materials:

If additional materials are needed for a job, they will either be supplied by the customer or purchased by us with an additional materials fee.

The cost of any materials required for the job is either included in the flat rate or, if requested, will be added separately based on the materials needed. We will discuss all material costs with you before starting the job.

• No Hidden Fees:

All prices will be communicated and agreed upon before any work begins. You won’t be surprised by any hidden costs.

       4. Payment Policy

• Payment Methods:

We accept cash, debit cards, and most major credit cards.

• Payment terms:

Payment is due upon completion of the job unless otherwise agreed upon in writing. For larger projects, a deposit may be required before work begins.

• Late Payment:

Invoices not paid within 15 days will incur a late fee of $25.

       5. Scheduling and Cancellation Policy

• Booking Requirements:

Jobs are scheduled on a first-come, first-serve basis. We recommend booking as early as possible to ensure availability.

• Cancellation:

We require 24 hours’ notice for cancellations. Cancellations with less than 24 hours’ notice may be subject to a $xx fee.

• Rescheduling:

If you need to reschedule, please let us know as soon as possible, and we will do our best to accommodate you.

       6. Warranty and Guarantee Policy

• Workmanship Guarantee:

We guarantee the quality of our work for 30 days. If any issues arise related to the work performed, we will return to correct them at no additional cost within that period.

• Material Warranty:

Any materials supplied by us are covered by the manufacturer’s warranty. We cannot guarantee materials provided by the customer.

• Customer Satisfaction:

If you are not satisfied with our service, please contact us immediately, and we will work to resolve any concerns.

       7. Liability and Insurance Policy

• Insurance:

We carry liability insurance to protect both our business and our clients in case of accidental damage or injury. Proof of insurance is available upon requests.

• Damage Responsibility:

In the unlikely event that accidental damage occurs during a job, we will work with you to resolve the issue as quickly as possible.

       8. Safety Policy

• On-site Safety:

Our team follows all necessary protocols while working on your property. Please ensure the workspace is clear and free from hazards before we begin the job.

• Customer Presence:

We require that a responsible adult be present on the premises while work is being performed, unless prior arrangements have been made.

       9. Privacy Policy

• Customer Data:

We respect your privacy and are committed to protecting your personal information you provide to us will be used solely for the purpose of completing your job or communicating with you about future services.

• Third-Party Sharing:

We do not share your information with any third parties unless necessary to complete the work (e.e., purchasing materials)

FAQ’s

• What services do you provide?

We offer a wide range of handyman services, including general home repairs, furniture assembly, painting, drywall, repairs, minor plumbing, and electrical work, among other tasks. If you have a specific project in mind, feel free to contact us to see if we can help.

• How do you price your services?

We charge by the job, not by the hour. Most tasks are offered at flat rates, and for more complex jobs, we provide an estimate based on the scope of work. We also have a minimum trip fee for smaller jobs or consultations. You’ll know the cost upfront-no hidden fees!

• Do you offer emergency services?

Yes, we provide 24/7 emergency services for urgent but non-critical repairs, such as fixing small leaks and handling minor plumbing and electrical issues. Please note that emergency services may have a premium fee for after-hours calls.

• What is your response time for emergency services?

We aim to respond to emergency requests within 1 to 4 hours, spending on your location and the time of day. Our goal is to be on-site as quickly as possible to resolve urgent issues.

• Do you have insurance?

Yes, we carry full liability insurance to protect both you and our team while we’re on the job. If you’d like to see proof of insurance, just let us know, and we’ll be happy to provide it.

• Do you offer a warranty on your work?

We guarantee the quality of our workmanship for 30 days. If there’s an issue with the work we performed, we will come back to fix it at no additional cost. Any materials we supply are also covered by the manufacturer’s warranty.

• How do I schedule an appointment?

You can schedule an appointment by calling us, sending an email, or using the contact form on our website. Once we confirm your request, we’ll work with you to set a convenient date and time for the job.

• What is your cancellation policy?

We understand that plans change. If you need to change your appointment, please notify us at least 24 hours in advance. Cancellations with less than 24 hours’ notice may be subject to a fee.

• What areas do you serve?

We proudly serve Polk County, Florida and the surrounding areas. If you’re unsure whether we cover your location, please get in touch, and we’ll confirm.

• What payment methods do you accept?

We accept cash, debit cards, and most major credit cards. Payment is due upon completion of the job unless otherwise agreed. For larger projects, we may require a deposit before work begins.

• Do you provide free estimates?

Yes, we provide free estimates over the phone or via email based on the information and details you provide about the job. For more complex projects that require an in-person visit, we charge a small fee for the on-site estimate, which covers our time and travel. If you decide to move forward with the job, the estimate fee will be credited toward the total cost of the project.

• Are there jobs you don’t do?

While we handle many different types of repairs, we do not perform major electrical, plumbing, or HVAC work, as these require licensed professionals. We also avoid jobs that require permits or hazardous material handling (e.g., asbestos or mold).